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aleksander3210 avatar image
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aleksander3210 asked Jeanette F commented

cannot see model

After running Flexsim, I am unable to see anything on the model board. Also when I open the created model, it opens, but the board is empty. What could be the reason?

FlexSim 24.0.1
model
· 5
5 |100000

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Jeanette F avatar image Jeanette F ♦♦ commented ·

Hello @aleksander3210,

Can you open default work space? Can you see the model space then?

1707932882494.png

Can you attach the model?

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1707932882494.png (44.2 KiB)
aleksander3210 avatar image aleksander3210 Jeanette F ♦♦ commented ·

I have only model limit1707933456495.png

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1707933456495.png (162.8 KiB)
Jason Lightfoot avatar image Jason Lightfoot ♦ aleksander3210 commented ·
It's the 5th option from the top.
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Jason Lightfoot avatar image Jason Lightfoot ♦ commented ·

Hi @aleksander3210,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Jeanette F avatar image Jeanette F ♦♦ commented ·

Hi @aleksander3210, was one of Ben Wilson's or aleksander3210's answers helpful? If so, please click the "Accept" button at the bottom of the one that best answers your question. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always comment back to reopen your question.

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1 Answer

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Ben Wilson avatar image
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Ben Wilson answered

Hi @aleksander3210,

The previously offered suggestion to open FlexSim's default workspace is just the first of several troubleshooting steps you can find in our article Graphics Compatibility - Common Problems and Solutions - FlexSim Community.

If the first suggestion doesn't make a difference, please work through the other suggestions in the article and let us know your status.

Thanks and good luck.

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