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Stella avatar image
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Stella asked Jeanette F commented

Model Created with Newer Version - Unable to Open

Hello, I received a model saved in 24.1 and my current desktop version is 24.0.2. Upon opening the received file, I get this error message below. When I try to upgrade my License, it states that I have the updated verison. Can you guide how I can upgrade to a new version? flexsim-new-version-model-to-open-in-old-version-m.png

license upgrade
flexsim-new-version-model-to-open-in-old-version-m.png (4.1 KiB)
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Stella avatar image Stella commented ·

Here is the file I am trying to open. This file a work in progress and I helping troubleshoot -- CB - Model 1.fsm

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cb-model-1.fsm (65.4 KiB)
Jeanette F avatar image Jeanette F ♦♦ commented ·

Hi @Stella, was Felix Möhlmann's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always comment back to reopen your question.

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1 Answer

Felix Möhlmann avatar image
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Felix Möhlmann answered

You can either upgrade your current installation from the landing page.

1719900307272.png

Or you download the installer for the newest version from your FlexSim Account, so you can have both versions installed in parallel.

1719900420680.png

After you have installed the new version you will then need to upgrade your license to use all its features.


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