Answers for older posts blank/missing

Question

question

Patrick Zweekhorst asked Jul 18 2024 at 7:35 AM Shinya O commented Dec 09 2024 at 1:15 AM

Answers for older posts blank/missing

Hi all,

Is it correct that multiple (older) posts with answers are now showing blank questions and answers.
For example:
How to scale the drawsurrogate objects? - FlexSim Community

or

Model is slow - FlexSim Community

or

Blank UI: Missing - FlexSim Community

Are these post to old to still be shown? Or maybe something else is going on?

Thanks,

Patrick

Software Version:

Other

answers.flexsim.com

· 3

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Answer 1 · 2024-07-19T14:14:57Z

Ben Wilson answered Jul 19 2024 at 2:14 PM Shinya O commented Dec 09 2024 at 1:15 AM

We have a support ticket in to AnswerHub to look into this problem. We'll update this Answer as we receive new information.

Thank you for your patience.

UPDATE 2024-08-08:

It appears that AnswerHub was able to resolve the issue.

· 7

Ben Wilson ♦♦ commented · Jul 20 2024 at 2:25 PM

FYI, even AnswerHub's own community site is experiencing this issue, so it is a platform-wide problem.

0 ·

Noah Z commented · Aug 07 2024 at 5:00 PM

Any timeline from AnswerHub on when/if this might get resolved?

0 ·

Logan Gold ♦♦ Noah Z commented · Aug 07 2024 at 10:44 PM

Hi @Noah Z, we are still waiting to hear back from AnswerHub. We're also working on anything we can do on our end. Unfortunately, we don't have any sort of timeline yet, but we'll be sure to update this post when we do have something to share.

1 ·

Tim Logan Gold ♦♦ commented · Aug 08 2024 at 2:51 AM

@Ben Wilson @Logan Gold @Jason Lightfoot ,I found this issue has been fixed

4 ·

Shinya O commented · Dec 04 2024 at 4:14 AM

I found a web page that hasn't been fixed yet.

when should I use "msi"? - FlexSim Community

0 ·

Jeanette F ♦♦ Shinya O commented · Dec 06 2024 at 6:15 PM

Hello @Shinya O,

We were able to fix this. Please let us know if you see any more.

1 ·

Shinya O Jeanette F ♦♦ commented · Dec 09 2024 at 1:15 AM

Hi @Jeanette F , Thank you.

0 ·

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