question

Patrick Zweekhorst avatar image
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Patrick Zweekhorst asked Shinya O commented

Answers for older posts blank/missing

Hi all,

Is it correct that multiple (older) posts with answers are now showing blank questions and answers.
For example:
How to scale the drawsurrogate objects? - FlexSim Community

or

Model is slow - FlexSim Community

or

Blank UI: Missing - FlexSim Community


Are these post to old to still be shown? Or maybe something else is going on?

Thanks,

Patrick


Other
answers.flexsim.com
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Jason Lightfoot avatar image Jason Lightfoot ♦♦ commented ·

Another here and here.

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Luis Osvaldo Gaytan avatar image Luis Osvaldo Gaytan Jason Lightfoot ♦♦ commented ·

Hi @Jason Lightfoot those links have the question and answers in blank too.

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Jason Lightfoot avatar image Jason Lightfoot ♦♦ Luis Osvaldo Gaytan commented ·

Yes - sorry I included them for reference so that when the team refer to this post they have more examples of the issue.

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1 Answer

Ben Wilson avatar image
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Ben Wilson answered Shinya O commented

We have a support ticket in to AnswerHub to look into this problem. We'll update this Answer as we receive new information.

Thank you for your patience.

UPDATE 2024-08-08:

It appears that AnswerHub was able to resolve the issue.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

FYI, even AnswerHub's own community site is experiencing this issue, so it is a platform-wide problem.

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Noah Z avatar image Noah Z commented ·

Any timeline from AnswerHub on when/if this might get resolved?

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Logan Gold avatar image Logan Gold ♦♦ Noah Z commented ·

Hi @Noah Z, we are still waiting to hear back from AnswerHub. We're also working on anything we can do on our end. Unfortunately, we don't have any sort of timeline yet, but we'll be sure to update this post when we do have something to share.

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Tim avatar image Tim Logan Gold ♦♦ commented ·

@Ben Wilson@Logan Gold @Jason Lightfoot ,I found this issue has been fixed

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Shinya O avatar image Shinya O commented ·

I found a web page that hasn't been fixed yet.

when should I use "msi"? - FlexSim Community

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Jeanette F avatar image Jeanette F ♦♦ Shinya O commented ·
Hello @Shinya O,

We were able to fix this. Please let us know if you see any more.

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Shinya O avatar image Shinya O Jeanette F ♦♦ commented ·
Hi @Jeanette F , Thank you.
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