License Server Issues

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question

johnmatthews asked Feb 28 2025 at 10:58 AM Jeanette F commented Mar 07 2025 at 5:35 PM

License Server Issues

Hi,

I'm having an issue trying to check out license on our license server since we migrated. I've checked ports and firewalls etc andd it all seems to be ok.

Noticed this error on Server Diags in LM Tools

Is this ithe issue, and if so, how do I resolve it?

Thanks

Software Version:

FlexSim 19.1.2

licensing

1740740236316.png (31.9 KiB)

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Joerg Vogel commented · Feb 28 2025 at 12:59 PM

@johnMatthews , doing this with administrator credentials?

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johnmatthews Joerg Vogel commented · Feb 28 2025 at 1:03 PM

Yes, logged in to server via RDC in an admin account and running lmTools as admin

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Jeanette F ♦♦ commented · Mar 07 2025 at 5:35 PM

Hi @johnmatthews, was one of Ben Wilson's or Joerg Vogel's answers helpful? If so, please click the "Accept" button at the bottom of the one that best answers your question. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always comment back to reopen your question.

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Answer 1 · 2025-03-01T13:51:29Z

Ben Wilson answered Mar 01 2025 at 1:51 PM Ben Wilson commented Mar 03 2025 at 6:59 PM

Hi @johnMatthews , you should have more than just "serverfeature" listed. The fact that you don't indicates that the license is not being read properly from Trusted Storage.

Please open flexsimserveractutil.exe and choose Tools > View License Rights. Make sure you have a license activated, that it is Fully Trusted and Enabled. If not, ping back and we can help you troubleshoot.

Avoid posting full license codes to this public community. If you need to post license info, be sure to start a new question and choose to make it Private.

Here are some related articles:

License Server - FlexSim's license file - FlexSim Community

License Server - Activation - Online - FlexSim Community

License Server - Repair - Online - FlexSim Community

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johnmatthews commented · Mar 03 2025 at 1:31 PM

Hi,

I get this message

I've tried re-generating manual xml request and uploading it to the website, but I get this error.

Then tried to create a return xml in serverActUtil, but I get this

I suspect that the issue may be that the license is still on the old license server (which no longer exists). Is theer any way to return it without having access to the server?

Thanks

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Ben Wilson ♦♦ commented · Mar 03 2025 at 6:59 PM

Hi @johnMatthews, you'll want to contact your local distributor directly ( see contact info here) to explain your situation and request a force-return.

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