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Michal Klodawski avatar image
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Michal Klodawski asked Ben Wilson edited

exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file

Hi, I have exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file. I've heard that polish signs in my account could be reason of this, so I’ve changed it and also reinstall FlexSim but the exception still appears. Because of that dashboard does not work as well as user manual etc. Can someone help me please..?

FlexSim 16.1.0
exceptions
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Ben Wilson avatar image
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Ben Wilson answered Ben Wilson edited

You might review the Q&A linked in @Adrian Haws' answer:

https://answers.flexsim.com/questions/22527/exception-html-frame-load-error-37.html

That Q&A finishes with the report that this issue was fixed in the 16.0.3 bugfix release (and 16.1.1 update).

If you are using a version of FlexSim older than 16.0.3 or 16.1.1, please upgrade to apply the fix.

If you are already using a version of FlexSim higher than 16.0.3 or 16.1.1, and you are still seeing the "HTML Frame Load Error 37" error message, please try a couple of other solutions that may fix the problem, including:

If none of the above updates fix the error, please do the following:

  • start a new question (the question on this page already has an accepted answer for its version and circumstances. Probably your situation is different, and as such should be a new, standalone question)
  • indicate what version of FlexSim you are currently using
  • steps to duplicate the bug
  • whether you've had opportunity to duplicate the bug on any other computers, or if it is a problem affecting only a particular computer
  • Windows version
  • any other information you think might be useful.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@Pinakin K, sorry, I see that you have already posted a new question here:

https://answers.flexsim.com/questions/55377/exception-html-frame-load-error-37-encountered-cou-1.html

Thanks!

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Adrian Haws avatar image
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Adrian Haws answered Ben Wilson converted comment to answer

This previous answer might help:

https://answers.flexsim.com/questions/22527/exception-html-frame-load-error-37.html

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jing.c avatar image jing.c commented ·

@Adrian Haws

The answer now is Access Denied, could you please post it again?

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Ben Wilson avatar image Ben Wilson ♦♦ jing.c commented ·

@Paul Toone

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Pinakin K avatar image Pinakin K Ben Wilson ♦♦ commented ·

Hi, the are no answers available for this. The answer is denied, How can we solve this error?

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Michal Klodawski avatar image Michal Klodawski commented ·
@Adrian Haws

thank you

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Pawel Pawlewski avatar image Pawel Pawlewski commented ·

@Pawel Pawlewski

hi, I called to Michal and I explained the problem, he formed new account and now all work correctly, thank you,

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