Flexsim does not open models

Question

question

Raashid Mohammed asked May 08 2017 at 5:06 PM Ben Wilson commented May 15 2017 at 8:04 PM

Flexsim does not open models

I have dual GTX 1080 laptop

I have installed flexsim latest version. but for some reason flexsim does not open any models

When I restart the computer it opens only once then when I try to open models. it does not work

Is it because of dual GTX ?

Please help

Software Version:

FlexSim 17.1.2

open model

· 1

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Answer 1 · 2017-05-08T17:47:26Z

Ben Wilson answered May 08 2017 at 5:47 PM Ben Wilson commented May 15 2017 at 8:04 PM

Here is information regarding common graphics problems and solutions:

https://answers.flexsim.com/content/kbentry/11/graphics-compatibility-common-problems-and-solutio.html

Here are suggestions for startup or installation problems:

https://answers.flexsim.com/articles/20977/flexsim-installation-or-startup-error.html

There is a high likelihood that one of the suggestions in either of those posts will work to clean up your FlexSim installation and get things working smoothly.

If you try everything in both those posts, but are still experiencing troubles, let us know. In that case, more system info could be useful, such as a screenshot of the start page info you see in FlexSim's upper right corner when starting FlexSim.

· 18

Raashid Mohammed commented · May 08 2017 at 7:24 PM

Here is the snapshot

Flexsim only opens once every restart

When I close flexsim and try to reopen it it does not work at all .I tried to open the just Flexsim itself it does not work too

Thanks

Raashid

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capture.png (2.6 MiB)

Ben Wilson ♦♦ Raashid Mohammed commented · May 08 2017 at 7:59 PM

@Raashid Mohammed, did you try any of the suggestions mentioned, such as:

updating graphics drivers to the latest
installing all Windows updates
deleting your prefs.t file
(and several others, this was not an exhaustive relisting of the suggestions from the linked posts)

While you work through the suggestions in the linked posts, I'll ask around here and see if anyone else has any ideas based on your description (opens once per restart) and system info.

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Raashid Mohammed Ben Wilson ♦♦ commented · May 08 2017 at 11:56 PM

I tried them too

Other softwares open without any issues like Sketchup, AutoCAD Etc..

its only Flexsim

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Ben Wilson ♦♦ commented · May 09 2017 at 2:42 PM

@Raashid Mohammed,

After restarting, you can open FlexSim once. I presume you use the X button in the upper right to close FlexSim?

After closing, please check the Task Manager (Ctrl-Shift-Esc) - is there still a FlexSim process running? Could be under Apps or Background processes.

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Raashid Mohammed Ben Wilson ♦♦ commented · May 09 2017 at 4:00 PM

Yes I used upper right button to close flexsim then I cant open it again

after closing and re opening again I checked task manager

the flexsim 2017 is running in the background process

I installed flexsim 2016 and it works !

I also deleted folders and re installed the flexsim 2017 multiple times and also use windows trouble shooting process . it did not work

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Ben Wilson ♦♦ Raashid Mohammed commented · May 09 2017 at 7:12 PM

@Raashid Mohammed,

Since FlexSim 2017 is still running as a background process, it most likely is not closing correctly, or is freezing during the close.

As FlexSim closes, it does a number of things, including:

writing your latest settings to your prefs.t file, including recent files and any settings that were changed during the session
if applicable, communicates with a license server to let it know that a seat is becoming available

If you kill the background process, does it then allow you to open FlexSim again without rebooting?

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Raashid Mohammed commented · May 15 2017 at 6:43 PM

@phil.bobo @Ben Wilson

Yes It does not work for 17.0 and 17.1

I can run 16 with no issues

@jordan.johnson was training us last week. he also took some notes. Mentioned that he will share with you and the team

Thanks

Raashid

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Ben Wilson ♦♦ Raashid Mohammed commented · May 15 2017 at 6:57 PM

Hi @Raashid Mohammed,

@phil.bobo, @jordan.johnson, and I have discussed what we know about your problem, and possible explanations. We still don't think this can be graphics related. After a reboot, if you are able to open FlexSim and use it normally once, with no problems with graphics, then graphics is a non-issue.

It seems that FlexSim is getting stuck as it closes, which is when it is trying to write a prefs.t file, among other things.

Even if your account has administrator privileges, please try right-clicking and choosing to Run as Administrator. Let FlexSim open. After FlexSim is fully loaded, close it. Is there still a hidden FlexSim process running on your computer? Is there a prefs.t file under your AppData?

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Raashid Mohammed Ben Wilson ♦♦ commented · May 15 2017 at 7:23 PM

Is there still a hidden FlexSim process running on your computer? NO

Is there a prefs.t file under your AppData? YES

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Ben Wilson ♦♦ commented · May 15 2017 at 8:04 PM

@Raashid Mohammed, When you right click and select Run as Administrator, use FlexSim, then close it, you have reported that the background process is gone and a prefs.t file exists.

If you delete the prefs.t file, will FlexSim open without a reboot?

If it does not open, is it now listed as a process in task manager? Is it using any RAM/CPU?

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Answer 2 · 2017-05-09T01:48:56Z

David Chan answered May 09 2017 at 1:48 AM

Rasshid

Why not do a clean installation by deleting the Flexsim installation folder? I am having the same spec as yours and I don't run into any problem.

Am I right to say that there is no response when you click New or recent file?

David

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