how do I get an installer for 20.1.1?

Question

question

Tee Hiett asked Aug 10 2020 at 2:45 PM Ben Wilson edited Aug 10 2020 at 10:18 PM

how do I get an installer for 20.1.1?

Or do I need to? I'm running 20.1.0 on my computer. The clinic just recently upgraded to 20.1.1. I will be helping them with learning and using this new version. It seemed to me that it would be better if I have exactly the same version they have. I don't see that version available on the XM website.

Thanks

Software Version:

FlexSim 20.1.0

flexsim 20.1.0 upgrade

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Answer 1 · 2020-08-10T15:33:32Z

Cliff King answered Aug 10 2020 at 3:33 PM Ben Wilson edited Aug 10 2020 at 10:18 PM

Theoretically, they should always try to slide up to the latest "bug release" version within a given update. They are using update 1 which is good, because it is the latest update, but they are still on the first bug release of that update rather than the latest which is a 3 (20.1.3).

You can only download the latest bug release for a given update from our web site, but you can download earlier year and update versions by clicking the "Other Versions" button on your account Downloads page. If you instal 20.1.3 you will be able to help them with 20.1.1 even if they choose not to get the latest bug release.

If you haven't done so already, it would be a good idea for you to read the following description of how FlexSim releases work. It does a thorough job of explaining everything.

https://answers.flexsim.com/articles/60173/flexsim-version-numbering.html#lts

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Tee Hiett commented · Aug 10 2020 at 6:15 PM

@cliff.king, When the Clinic engineer ran the program I sent her, she got this message on her screen: What would cause this message?

Thanks,

Tee

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1597083241691.png (203.5 KiB)

Cliff King Tee Hiett commented · Aug 10 2020 at 6:19 PM

That's the message you get when the software license has not been activated by the user. It's the message those who download the software and are using it as a trial version see.

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Tee Hiett Cliff King commented · Aug 10 2020 at 6:33 PM

Thanks, I thought it was something like that.

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Tee Hiett commented · Aug 10 2020 at 6:51 PM

Thanks for the information about the number system. That helps me understand the process better.

One problem we are having with the IT department at the Clinic is it is extremely busy. In addition to working with the special needs of the virus, such as changing out the kiosks, we have providers going to telemedicine. Also, with the required securities for healthcare information, IT has to vet every program very carefully to make sure it does not bring problems to patient information. So, frequent changes in the software makes it difficult for us to get the advantages of the latest versions.

But, enough of our problems.

I'll try to look at the significant changes from 20.1.1 to 20.1.3 to try to understand better what I'm facing. Would it be better to stay with 20.1.1 or go ahead with 20.1.3?

Thanks,

Tee

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Cliff King Tee Hiett commented · Aug 10 2020 at 6:56 PM

Take a look at the changes made in 20.1.2 and 20.1.3 and you decide if they're important for what you need. Because you won't be able to get a 20.1.1 download, you will need to leapfrog to 20.1.3. This shouldn't cause any problems in going back and forth between your 20.1.3 and their 20.1.1

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Ben Wilson ♦♦ Cliff King commented · Aug 10 2020 at 10:01 PM

@tee.hiett,

Here is a link to the latest release notes. You can check out the various changes and fixes in each version:

https://docs.flexsim.com/en/Reference/ReleaseNotesAndHistory/

Models saved in any bugfix version of a given feature release (like 20.1) are compatible with any other bugfix version of the same release.

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