Installed 19.2 , Flexsim prompted for License Upgrade , clicking Request Upgrade button crashes the application repeatedly.
Hi @Shankar Narayan,
Sorry about the issue. This is a known bug. We recently updated the website, but it broke the in-software upgrade.
UPDATE: in-software upgrades are working again. Please comment below if you have any troubles. Continue reading for the standard internet-based upgrade work-around.
You will need to follow the procedure outlined in your FlexSim Account for the standard upgrade procedure, which basically consists of
- return the activated license
- upgrade licenses on the website
- copy the upgraded license code
- activate the new license to your computer
Expand the instructions for "standard Internet-based upgrading" to see the full instructions.
We hope to be able to repair the in-software upgrade procedure in the next few weeks.
The automatic Internet-based upgrading should be working once again. Please comment back if you have any trouble.
My 19.2 is still erroring out when trying to upgrade the license.
Status...
Sending request. Please wait.
Error 6.000000 has occurred.
Automatic upgrade timed out. Try again in a few minutes.
Hi @Shankar Narayan,
Sorry for the trouble. There was another bug I just fixed, but that is now cleared up as well. The in-software upgrade just worked for me in my test.
Please try again and let me know.
12 People are following this question.
