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Shankar Narayan avatar image
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Shankar Narayan asked Ben Wilson commented

19,2 license upgrade crashes

Installed 19.2 , Flexsim prompted for License Upgrade , clicking Request Upgrade button crashes the application repeatedly.

license upgrade19.2
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Ben Wilson avatar image
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Ben Wilson answered Ben Wilson commented

Hi @Shankar Narayan,

Sorry about the issue. This is a known bug. We recently updated the website, but it broke the in-software upgrade.

UPDATE: in-software upgrades are working again. Please comment below if you have any troubles. Continue reading for the standard internet-based upgrade work-around.

You will need to follow the procedure outlined in your FlexSim Account for the standard upgrade procedure, which basically consists of

  • return the activated license
  • upgrade licenses on the website
  • copy the upgraded license code
  • activate the new license to your computer

Expand the instructions for "standard Internet-based upgrading" to see the full instructions.

We hope to be able to repair the in-software upgrade procedure in the next few weeks.


2019-09-27-08-06-51-account-flexsim-account.png (51.0 KiB)
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

The automatic Internet-based upgrading should be working once again. Please comment back if you have any trouble.

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Shankar Narayan avatar image Shankar Narayan commented ·

Hi @Ben Wilson


My 19.2 is still erroring out when trying to upgrade the license.

Status...
Sending request. Please wait.
Error 6.000000 has occurred.
Automatic upgrade timed out. Try again in a few minutes.

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Ben Wilson avatar image Ben Wilson ♦♦ Shankar Narayan commented ·

Hi @Shankar Narayan,

Sorry for the trouble. There was another bug I just fixed, but that is now cleared up as well. The in-software upgrade just worked for me in my test.

Please try again and let me know.

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