Ben Wilson avatar image
Ben Wilson posted Ben Wilson edited

License Server - Troubleshooting tips   

Sometimes things don't work out the way you thought they would. Usually, at least with license servers, it just means that you missed a step, or there is some issue that wasn't considered.

Below we'll outline some things you should check:

Server configuration

- Check the service

Is the FlexSim_License service you created using LMTOOLS up and running? When you created and configured your licensing service, did you check the log file? Look for any errors or issues in the log. Troubleshoot the service if necessary.

- Local test

You can rule out configuration issues by installing FlexSim locally on your license server. Configure the local FlexSim installation using the port you specified (default is 26914) and the local IP address, to point your local FlexSim installation to the local license server to see if your license server can license itself.

- Connectivity problems

If your local test works, then your client PC licensing issues may actually stem from connectivity problems. In that case, check out our article Client/Server connectivity.

- Check, check again

Double check that your server is configured properly. When viewing your license service’s log file, you should see indications of ports in use, features being served, etc. (lmtools, lmadmin). If no features are listed, or port numbers are different than what was expected, please revisit the configuration guide (lmtools, lmadmin). Carefully read and execute each step of the instructions to make sure that you have properly configured your license server.

Overzealous anti-virus

Some anti-virus solutions prevent unrecognized services from running or accessing necessary functionality. If a local test (above) works, you may only need to test disabling anti-virus solutions on the client PC. Or if you're trying to get the license service to run on the server, you may need to test there also. Remember to reactivate your anti-virus software after this experiment.

Version or product mismatch

Your actual license, activated to your server using flexsimserveractutil.exe (online, manual), must be for a FlexSim version the same or greater than the software’s version number.

Your license is also for a specific product (FlexSim vs FlexSim Healthcare vs FlexTerm, etc.).

See the article FlexSim Version Numbering, for more information regarding FlexSim versioning and how it relates to licensing.

Seats all in use

If your FlexSim client software is not obtaining a license from the server, it’s possible that all seats are already in use on other client PCs. Check the log files (lmtools, lmadmin) to determine where your seats are currently in use.

license serverlicensingstandalonemanual licensinglicensing errorlmadminclient pclmtools
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.



ben.wilson contributed to this article


Licensing Topics