article

Ben Wilson avatar image
0 Likes"
Ben Wilson posted Ben Wilson edited

License Server - Delete fulfillment   

It may be necessary in rare circumstances to manually delete a fulfillment from your license server. You may need to do this if you mistakenly requested a force-return of your license, if FlexSim's main license server was rolled back to an earlier point in time, or some other rare circumstance.

This manual process occurs exclusively on your license server without any communication with FlexSim's main license server. This procedure applies to both online and offline/secure/air-gapped license servers.

Assumed configurations

All steps below assume that you followed the installation instructions as described in our license server installation instructions, and that all FlexSim's license server files were extracted to the location C:\FlexSim_LMTOOLS. Throughout these instructions we will reference files inside that folder.

Find your fulfillment ID

On your license server, run the flexsimserveractutil.exe program (C:\FlexSim_LMTOOLS\flexsimserveractutil\flexsimserveractutil.exe) by right-clicking and selecting Run as Administrator.

image3.png

In the FlexSim ServerActUtil program, go to Tools > View License Rights.

image4.png

Copy the Fulfillment ID for the Activation ID you intend to manually delete by highlighting the Fulfillment ID and pressing Ctrl+C.

image5.png

Delete the fulfillment

In the FlexSim ServerActUtil program, go to Connect > Delete.

1670415916733.png

Paste your fulfillment ID into the field. Press the Delete button.

1670416030524.png

You should receive an indication of success.

1670416439532.png

If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question.

Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.

license serverlicensingmanual licensingstandaloneflexsimserveractutildelete fulfillmentdelete license
1670415916733.png (14.3 KiB)
1670416030524.png (41.3 KiB)
1670416439532.png (9.7 KiB)
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Article

Contributors

ben.wilson contributed to this article

Navigation

Licensing Topics