These instructions are to be performed on a license server hosting FlexSim licenses. You will need the license server files. If you do not already have a copy of those linked files on your license server, download them to your license server then extract the entire archive to a convenient location.
- Run flexsimserveractutil.exe as an adminstrator by right-clicking the .exe and selecting Run as Administrator.
- Go to the main menu, Tools > View License Rights.
- Scroll through the displayed license information. Find any activated licenses that indicate they are broken.
- Find each broken license's Fulfillment ID (starts with FID_).
- Copy the Fulfillment ID to the clipboard (highlight including the FID_ prefix, through to the end of the line. Ctrl-C to copy).
- Go to the main menu. Select Connect > Repair.
- Paste the Fulfillment ID into the field (Ctrl-V). Delete any spaces that may have been included before or after the pasted Fulfillment ID.
- Press the Repair button.
- The utility will attempt to contact FlexSim's license server in order to repair the license.
If you have any questions or problems, please search our Answers Community for possible solutions. There is a good chance someone else has already asked your question.
Still not finding what you're looking for? Submit a new question and we'll check it out. If you're including any confidential information, such as license codes, be sure to mark your question as private! You can also contact your local FlexSim distributor for live phone, web, or email help.
